FAQ: Frequently Asked Questions
How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK & HI).
Do I have to pay sales tax?
If you are outside the state of New York, you will NOT incur any sales tax. Orders shipped to New York addresses will be charged sales tax equal to current state tax percentage of the merchandise total.
How do I track my order?
Most orders are shipped via UPS or Fedex. If possible we will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please e-mail us at: firstname.lastname@example.org.
How long will it take to receive my order?
Most items take between 2 to 5 business days to ship, based upon the item's availability. Delivery of items will be dependent on the size of the rug ordered and the shipping location. Most items deliver in two to three weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging.
How do I properly receive an oversized rug?
Prior to delivering your item, the carrier will contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item "curbside" at the end of your driveway. Some drivers are willing to do more, but to be safe, if you require assistance to get the rug inside your home, please arrange for it prior to the arrival of the item. Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:
FOR VISIBLE DAMAGE: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance.
FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to the freight carrier immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.
REQUESTING AN INSPECTION: After delivery, contact your local freight carrier's service center or freight carrier's customer service department to help you determine if an inspection and formal written report will be required. Occasionally the freight carrier may not have an inspector examine the damaged freight. Instead the freight carrier may request that you do the inspection yourself and keep a written description should a claim be filed later. Please note, however, that an inspection report is not a claim. Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Old World Carpets immediately and we will process a replacement order for you and handle all of the dealings with the freight company. Remember, once you sign for the item or give permission to the freight carrier to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal and JCB.
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
Can I delay the shipment of my order?
Yes. Simply type in the preferred shipment date of the rug in the Notes field while checking out, or email us at email@example.com
Do you charge restocking fee?
We charge a restocking fee only if our supplier charges a restocking fee for a returned rug.
Will I pay for shipping back?
If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. In all other cases, you (the buyer) are responsible for return shipment costs.
When will my refund be processed?
Refunds are processed within 48hrs after the package is delivered at our facility. Please allow 3-5 business days for your refund to post back to your credit card
For any other questions, please email us at firstname.lastname@example.org.